SMS Terms of Service
Last updated: July 13, 2026
These SMS Terms govern text message communications sent through BenchNoteAI LLC ("BenchNote", "we", "us", or "our"). BenchNote is a US-based transactional messaging platform used by independent custom-build shops ("participating shops") to send order-status updates to their own customers. By providing your phone number to a participating shop and consenting to receive text updates, you agree to these terms.
Who is sending you messages
Messages you receive through this service are sent by the participating shop you placed an order with, using their own dedicated 10-digit US phone number registered under BenchNote's messaging campaign. Every message identifies the sending shop by name (for example, "Dave at Maple City Customs"). BenchNote is the software platform that transmits the message on the shop's behalf; BenchNote does not send marketing messages under its own name to consumers.
Program description
Messages are strictly transactional order updates for custom work you have already dropped off or ordered from the sending shop. The program includes:
- A weekly update on any active order you have with the shop (typically Monday morning in the shop's local time)
- A notification when your order moves to a new stage of work — for example, "in progress" → "ready for pickup"
- Brief transactional replies to status questions you text back to the shop's number
- If you separately joined the BenchNote product waitlist at benchnote.ai and checked the SMS consent box, occasional messages about beta availability from BenchNote itself
No promotional broadcasts, no third-party offers, no marketing content are sent through this program.
How consumers opt in
A full walk-through of the opt-in flow — including the verbatim disclosure staff reads to the consumer, a screenshot of the digital intake form, and the sample messages received — is published at /sample-opt-in.
Opt-in is voluntary and never a condition of receiving service from the shop. Consent is captured in one of the following ways:
- In person at the shop counter. When you drop off an item or place an order, the shop's staff asks: "We can text you updates about your order — do we have your permission?" If you say yes, the staff records your consent (your name, phone number, date, and staff member) in the BenchNote dashboard along with your order.
- Over the phone at intake. Same script and same recording process, used when an order is placed by phone rather than in person.
- By texting the shop's number first. If you text a shop's dedicated update line proactively, that outbound message from you constitutes consent to receive a reply. Your consent applies only to that shop, only to conversations about your own orders, and can be revoked by replying STOP at any time.
- By submitting the BenchNote waitlist form at benchnote.ai with the SMS consent box checked. This consent covers messages from BenchNote about beta availability, not order-update messages from any specific shop.
The first message sent to you after opt-in identifies the sending shop by name, describes what messages you will receive, and always includes "Reply STOP to opt out. Msg&data rates may apply."
Message frequency
Frequency varies with your order: typically one scheduled update per week per active order, one notification whenever your order changes stage of work, and replies to any messages you send. Waitlist contacts receive at most a few messages per month about beta availability.
How to opt out
Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. You'll receive one carrier-standard confirmation of opt-out, and no further messages will be sent to your number from that shop through this service. Re-enable at any time by texting START, YES, or UNSTOP. Opting out of texts doesn't affect your order — the shop can still reach you by email or phone.
Help
Reply HELP to any message, contact the shop you're working with directly, or email us at [email protected].
Message and data rates
Message and data rates may apply per your mobile carrier plan. BenchNote is not responsible for carrier charges.
Carrier liability
Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device.
Privacy
Your phone number and message content are handled per our Privacy Policy. We do not sell your phone number or share it with third parties for their own marketing. Messages are transmitted through Twilio, our SMS provider.
Supported carriers
Available on most major U.S. carriers, including AT&T, T-Mobile, and Verizon. Service may not be available on all carriers or devices.
Changes to these terms
We may update these terms; changes post here with a new "Last updated" date. Continued use of the SMS service after changes constitutes acceptance.
Contact
- Email: [email protected]
- BenchNoteAI LLC, USA